Updating Payment Methods

Keep your FitFlow subscription active by maintaining up-to-date payment information. This guide explains how to update, add, or remove payment methods.

When to Update Payment Methods

You should update your payment method when:

• Your credit card expires
• You receive a new card due to loss or theft
• You want to switch to a different card
• Your billing address changes
• You need to update cardholder information
• Payment fails due to insufficient funds

How to Update Your Payment Method

FitFlow doesn't keep a payment-methods screen of its own, and it never shows or stores your card number. Your payment method lives in the secure Stripe billing portal.

Step 1: Open the Stripe Billing Portal

1. Log in to your FitFlow account
2. Open the portal from either place:
   • Billing (in the sidebar): click Manage subscription on the Your subscription card
   • Settings › Plan: click Manage billing (or the Update payment method tile)
3. If you own a Team organization, you can also use Payment Methods on the Billing tab of the Organization page

These buttons appear only on a paid plan. On the Free plan you have no payment method on file.

Step 2: Update Card Information

1. In the billing portal, choose to add a new payment method or update the existing one
2. Enter your new payment details:
   • Cardholder name
   • Card number (Visa, Mastercard, Amex, Discover)
   • Expiration date (MM/YY)
   • Security code (CVC/CVV)
   • Billing ZIP/postal code

Step 3: Set as Default (if multiple cards)

1. If you have multiple payment methods, make the new one your default in the billing portal
2. Future charges will use this payment method
3. You can keep backup payment methods on file

Step 4: Verify and Save

1. Review all information for accuracy
2. Save the payment method in the billing portal
3. Return to FitFlow when you're done

Managing Multiple Payment Methods

Adding Additional Cards

Benefits of multiple payment methods:

• Automatic fallback if primary card fails
• Easy switching between business and personal cards
• Seamless transitions when cards expire

To add additional cards:

1. Open the billing portal and add a payment method
2. Enter new card details
3. Choose whether to make it default
4. Save the new method

Removing Payment Methods

To remove an outdated card:

1. Open the billing portal
2. Find the card you want to remove
3. Remove it and confirm

Note: You cannot remove your only payment method. Add a new one before removing the old one.

Updating Billing Information

Changing Billing Address

1. Open the billing portal
2. Edit your billing information
3. Update the billing address:
   • Street address
   • City, State/Province
   • ZIP/Postal code
   • Country
4. Save changes

Updating Company Details

For business accounts:

1. Open the billing portal and edit your billing information
2. Update:
   • Company name on card
   • Tax ID or VAT number
   • Business address
3. Save changes

Payment Security

Security Measures

FitFlow ensures your payment security through:

• PCI-DSS Compliance: Industry-standard security
• Encryption: All payment data is encrypted
• Tokenization: We never store actual card numbers
• Secure Partners: Payments processed by Stripe
• 3D Secure: Additional verification when required

Best Practices

• Use strong, unique passwords for your account
• Enable two-factor authentication
• Regularly review payment methods
• Remove expired or unused cards
• Monitor your statements for unauthorized charges

Common Payment Issues

Failed Payment Troubleshooting

If your payment fails:

1. Insufficient Funds

   • Ensure adequate balance
   • Update to a different card
   • Contact your bank if needed

2. Expired Card

   • Update expiration date
   • Add new card information
   • Remove old card

3. Incorrect Information

   • Verify all card details
   • Check billing address matches bank records
   • Ensure name matches card exactly

4. Bank Restrictions

   • Contact your bank about the decline
   • Authorize FitFlow as a merchant
   • Check international transaction settings

Grace Period

If a payment fails:

• Your subscription shows as Past due on the Billing page
• Access continues while Stripe retries the payment
• Update your card in the billing portal to settle the payment
• If the subscription is canceled after the retries run out, your account moves to the Free plan

Switching Payment Types

From Credit Card to Bank Account

The payment methods you can use are the ones offered on the Stripe checkout page and in the billing portal.

Corporate Payment Methods

For teams of more than 9 trainers:

• Contact sales from the Pricing page
• Discuss your billing options

International Payments

Accepted Currencies

• USD (United States Dollar)
• EUR (Euro) - Coming soon
• GBP (British Pound) - Coming soon

International Cards

• We accept international credit cards
• Charges are in USD
• Your bank handles currency conversion
• May include foreign transaction fees

Payment Method FAQs

Q: How quickly do payment updates take effect? A: Immediately. New payment methods are active as soon as saved.

Q: Will updating my card affect my subscription? A: No, your subscription continues uninterrupted.

Q: Can I get a refund if I update mid-cycle? A: No refunds for partial months, but no double-charging occurs.

Q: What if I can't update my payment method? A: Contact support@fitflow.com for assistance.

Getting Help

For payment-related assistance:

• Chat Support: Click the chat bubble (bottom right)
• Email: billing@fitflow.com
• Help Center: More articles and guides

Related Articles

• Managing Your Subscription
• Billing and Payment FAQ
• Canceling Your Subscription
• Security and Privacy