Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They help us provide you with a better experience by:

• Remembering your preferences and settings
• Keeping you signed in to your account
• Understanding how you use our platform
• Improving our services based on usage patterns
• Providing personalized content and features

In addition to cookies, we also use similar technologies such as:

• Local Storage: Stores data in your browser with no expiration date
• Session Storage: Stores data for one session (until the browser tab is closed)
• Pixels/Web Beacons: Small images that track user behavior and measure performance
• Device Fingerprinting: Identifies unique device characteristics for security purposes

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They cannot be disabled without severely impacting your ability to use our service.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

2.4 Marketing Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. We currently minimize the use of marketing cookies.

2.5 Support Cookies

These cookies are used by our customer support tools to provide you with assistance.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies, and they are governed by the respective privacy policies of these third parties:

3.1 Authentication Provider (Clerk)

• Purpose: Secure user authentication and session management
• Privacy Policy: https://clerk.com/privacy

3.2 Payment Processor (Stripe)

• Purpose: Secure payment processing and fraud prevention
• Privacy Policy: https://stripe.com/privacy
• Note: Stripe cookies are only set when you interact with payment forms

3.3 Analytics (PostHog)

• Purpose: Product analytics and usage tracking
• Privacy Policy: https://posthog.com/privacy
• Opt-out: You can opt-out through our cookie preferences

3.4 Customer Support (Crisp)

• Purpose: Live chat support and customer service
• Privacy Policy: https://crisp.chat/privacy

4. How to Manage Your Cookie Preferences

4.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category

4.2 Cookie Preferences Center

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our footer
• Visiting your account settings if you're logged in
• Using the cookie preferences button that appears after initial consent

4.3 Google Consent Mode

We implement Google Consent Mode v2 to respect your privacy choices. Based on your consent selections:

• Analytics storage: Controls analytics cookies
• Ad storage: Controls advertising cookies
• Functionality storage: Controls functional cookies
• Personalization storage: Controls personalization cookies
• Security storage: Always granted for security purposes

5. Browser Cookie Settings

You can also manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or entirely
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies entirely

5.1 Browser-Specific Instructions

• Chrome: Manage cookies in Chrome
• Firefox: Manage cookies in Firefox
• Safari: Manage cookies in Safari
• Edge: Manage cookies in Edge

5.2 Mobile Browsers

For mobile devices, refer to your device's documentation:

• iOS: Settings > Safari > Privacy & Security
• Android: Chrome app > Settings > Site settings > Cookies

6. Your Consent and Legal Basis

6.1 Consent

By continuing to use our website after being presented with our cookie banner, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time through our cookie preferences center.

6.2 Legal Basis for Essential Cookies

Essential cookies do not require consent as they are necessary for the legitimate interests of providing you with access to our service as requested. These cookies are required for:

• User authentication and security
• Maintaining your session
• Preventing fraud and abuse
• Ensuring platform stability

6.3 Children's Privacy

Our service is not directed to children under 13. We do not knowingly use cookies to collect information from children under 13. If you are under 13, please do not use our service or provide any information.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of material changes through our website or email
• Request renewed consent if required by law

8. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

9. Definitions

First-party cookies:

Cookies set by FitFlow directly on our domain

Third-party cookies:

Cookies set by other organizations through our website

Session cookies:

Temporary cookies deleted when you close your browser

Persistent cookies:

Cookies that remain on your device for a set period

Strictly necessary cookies:

Cookies required for the website to function